At XMQ Jewelry, we're excited to help you find jewelry that reflects your zodiac sign, personal intentions, and unique style. We work to ensure your order is processed carefully and delivered to you as smoothly as possible.
Please review our shipping policy below before placing your order.
1. Order Processing Time
Orders are typically processed within [1–3 business days] after payment confirmation.
Processing time includes order verification, item preparation, quality checks, and packaging. Orders are not usually processed or shipped on weekends or public holidays.
During busy shopping periods, promotional events, or holidays, processing may take a little longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
2. Shipping Methods & Delivery Times
We offer shipping options for customers in our available delivery regions.
Estimated delivery times depend on your destination, selected shipping method, carrier operations, and customs clearance where applicable.
Standard Shipping: Estimated delivery within [9–15 business days].
Express Shipping: Estimated delivery within [8–12 business days], where available.
Delivery estimates begin after your order has been processed and shipped, not when the order is placed.
Please note that these timeframes are estimates rather than guaranteed delivery dates. Remote locations, customs inspections, severe weather, carrier disruptions, and peak-season demand may cause delays.
3. Shipping Fees
Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and order details.
Any applicable free-shipping offers will be displayed on our website or at checkout, subject to the terms of the promotion.
Please review the shipping fee shown at checkout before completing your purchase.
4. Order Tracking
Once your order has shipped, we will send a shipping confirmation email containing your tracking number and tracking link, where available.
Please allow [24–72 hours] after receiving the shipping confirmation for tracking information to become available or update.
If your tracking information has not changed for several days, please check again later or contact us for assistance.
5. International Shipping & Customs
International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.
Customs procedures vary by country and may affect delivery times. XMQ Jewelry cannot control the customs clearance process or guarantee that an international shipment will not be delayed.
Please ensure that your delivery address and contact information are accurate and complete to help avoid unnecessary delivery issues.
6. Shipping Address & Order Changes
Please double-check your shipping address, including your full name, street address, apartment or unit number, postal code, and contact information, before completing your purchase.
If you need to correct your shipping address or change your order, contact us as soon as possible at [contact@xmqjewelry.com].
We will do our best to assist you if your order has not yet been processed or shipped. However, we cannot guarantee changes once order fulfillment has begun.
XMQ Jewelry is not responsible for delivery problems caused by incorrect or incomplete shipping information provided at checkout.
7. Delayed, Lost, or Missing Packages
If your order has not arrived within the estimated delivery timeframe, please:
Check your tracking link for the latest delivery updates.
Confirm that the shipping address provided at checkout is correct.
Check with household members, neighbors, or your local delivery point if the carrier marks the package as delivered.
Contact us if you still cannot locate your package.
We will review the available tracking information and help you determine the appropriate next steps.
Delivery investigations may require additional time, depending on the shipping carrier and destination.
8. Incorrect, Damaged, or Missing Items
We take care when preparing and packing your jewelry orders.
If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact us at [contact@xmqjewelry.com] within [7 days] of delivery.
Include your order number, a description of the issue, and clear photos of the item and packaging where applicable. This information will help us review the situation and determine an appropriate resolution.
Please retain the original packaging until the issue has been resolved.
9. Undeliverable Packages
Packages may be returned to the sender if the address is incorrect, delivery attempts are unsuccessful, or the package is refused or unclaimed.
If a package is returned to us, please contact our customer service team to discuss the available options.
Additional shipping fees may apply to reshipments, depending on the circumstances and the applicable policy.
10. Contact Us
If you have any questions about shipping, delivery estimates, or an existing order, please contact us.
Email: [contact@xmqjewelry.com]
Please include your order number in your message so we can assist you more efficiently.
Thank you for choosing XMQ Jewelry. We appreciate your trust and hope your new piece brings a meaningful touch to your everyday style.