Returns

At XMQ Jewelry, we want you to feel confident and happy with every piece you choose. We understand that sometimes a purchase may not meet your expectations, and we're here to help.

Please review our returns and refund policy below before submitting a return request.

1. Return Eligibility

You may request a return within [30 days] of receiving your order, provided that the item meets the following conditions:

The item is unused, unworn, and in its original condition.
The item is returned with its original packaging and any included accessories.
Proof of purchase or a valid order number is provided.
The return request is submitted within the applicable return period.

For hygiene and product-care reasons, certain items may not be eligible for return if they have been worn, damaged after delivery, or altered by the customer, subject to applicable consumer protection laws.

Please contact us before sending any item back. Returns sent without prior authorization may not be processed promptly.

2. Items That Cannot Be Returned

Unless required by applicable law, the following items may not be eligible for return:

Items that have been worn, used, altered, or damaged after delivery.
Items returned without their original packaging or required accessories, where these are necessary for the return.
Gift cards and other non-returnable products, where applicable.
Items marked as final sale or non-returnable at the time of purchase.

If you receive a defective, damaged, or incorrect item, please contact us even if the item falls into one of the categories above. We will review the issue and provide an appropriate resolution in accordance with our policy and applicable law.

3. How to Request a Return

To start a return, please follow these steps:

Step 1: Contact Us

Email us at [Customer Service Email] with your order number, the item you wish to return, and the reason for your request.

Step 2: Wait for Return Instructions

Our team will review your request and provide instructions if the return is eligible. Please do not send the item to an address that has not been confirmed by our team.

Step 3: Prepare Your Package

Pack the item securely in its original packaging, including any accessories that came with it. We recommend using a shipping method with tracking.

Step 4: Ship Your Return

Send the package according to the return instructions provided by our team. Please retain your tracking information until the return has been completed.

Step 5: Return Inspection and Resolution

Once we receive your returned item, we will inspect its condition and notify you of the next steps.

4. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, [the customer is responsible for return shipping costs / XMQ Jewelry will provide a prepaid return label], as specified in the applicable return instructions.

If an item arrives defective, damaged, or different from what was ordered, please contact us before returning it. We will review the issue and explain the available options, including any applicable return shipping arrangements.

Original shipping fees and any applicable customs charges are [non-refundable / handled in accordance with the applicable refund terms], except where otherwise required by law or stated in our policy.

5. Refunds

After your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within [5–10 business days].

Please note that the time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have not received your refund after the stated processing period, please check with your payment provider first. If you still need assistance, contact us with your order number.

6. Exchanges

If you would like a different size, color, or design, please contact us at [contact@xmqjewelry.com] before sending your item back.

Exchanges are subject to product availability and the eligibility requirements outlined in this policy.

If an exchange is unavailable, we will discuss the available options with you, which may include returning the eligible item and placing a new order.

Please note that not all XMQ Jewelry designs are available in multiple sizes or adjustable styles. Check the relevant product page before requesting an exchange.

7. Damaged, Defective, or Incorrect Items

We take care when preparing your order. However, if your item arrives damaged, defective, or different from what you ordered, please contact us within [7 days] of delivery.

To help us resolve the issue, please provide:

Your order number.
A brief description of the issue.
Clear photos of the item and its packaging, where applicable.

Please keep the item and its packaging until we have reviewed your request.

Depending on the circumstances and applicable law, we may offer a replacement, exchange, refund, or another appropriate resolution.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will do our best to assist if your order has not yet entered processing or shipping. Once an order has been shipped, it generally cannot be canceled through our order processing system, and you may need to follow the return procedure after delivery.

Any cancellation or refund will be handled in accordance with the applicable terms and consumer protection laws.

9. Return Conditions & Important Notes

Please review your order carefully before completing your purchase.

For jewelry sizing, materials, and product details, refer to the relevant product page and our Size Guide before ordering.

Please handle returned items carefully and package them securely to prevent damage during transit. We recommend keeping proof of shipment until your return has been resolved.

Nothing in this policy limits any consumer rights that cannot legally be excluded under the laws applicable to your purchase.